gbajrr Privacy Policy
This policy describes in detail how your personal information is collected, used, stored, and protected on the gbajrr platform.
gbajrr welcomes you. This privacy policy serves as a legal agreement between you and us. It tells you what information we collect when you use our website, register, or use any of our services, how we use that information, and what your rights are. Continuing to use the gbajrr platform means you have fully accepted the terms of this policy.
Table of Contents
1. Scope of Data Collection
We collect various types of information when you create an account on the gbajrr platform and while using our services. This information falls into two main categories: (a) what you voluntarily provide, and (b) what our system collects automatically.
1.1 Personally Identifiable Information
During the registration process and while using our services afterwards, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Current residential address
- Financial information such as bKash number, Nagad number, Rocket number, or bank account details
- Transaction history and amounts
1.2 Automatically Collected Information
When you use our platform, the following technical information is recorded automatically:
- IP address and device type
- Browser type and version
- Date and time of website access
- Which pages were visited and for how long
- Click patterns and gaming activity
- Referral source (i.e. where you came from before visiting our site)
2. Methods of Data Collection
gbajrr collects your information through various methods. Each method is transparent and operates on the basis of user consent.
2.1 Direct Collection
You provide information directly to us when you register on our platform, deposit or withdraw funds from your account, contact customer support, or take part in any competition.
2.2 Automatic Collection
Information about your browsing experience and behaviour is collected automatically through cookies, web beacons, pixel tags, and similar technologies. This information is used to improve the quality of our services.
2.3 Collection from Third Parties
For identity verification, fraud prevention, and payment processing, we may verify necessary information with trusted third-party providers. This includes payment gateways (bKash, Nagad, Rocket, Upay) and identity verification services.
3. Purpose of Data Use
gbajrr uses your information only for lawful and necessary purposes. The main purposes for which we use your information are as follows:
3.1 Account Management and Service Delivery
- To create and manage your account
- To process and confirm transactions
- To personalise your gaming experience
- To manage rewards, bonuses, and promotional offers
3.2 Security and Compliance
- To prevent fraud and unauthorised access
- To confirm age verification (21 and above)
- To comply with Anti-Money Laundering (AML) regulations
- To implement responsible gaming policies
3.3 Communication and Support
- To provide customer service and technical support
- To send security alerts and important notices
- To keep you informed about account activity
- To send promotional messages (if you have given your consent)
3.4 Service Improvement
By analysing overall user behaviour, we continuously improve our platform's performance, security, and user experience. No personally identifiable information is disclosed in this analysis.
4. Data Sharing and Disclosure
gbajrr never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in the following limited circumstances:
4.1 Service Providers
Relevant information may be shared with trusted technology providers, payment processors, and security service providers that are required to operate our services. These providers work under strict confidentiality agreements and may only use the information for specified tasks.
4.2 Legal Obligations
Information may be disclosed as needed to comply with legal demands from government authorities, regulatory bodies, or law enforcement agencies, or to fulfil court orders. We are committed to complying with all applicable laws at all times.
4.3 Fraud Prevention
In cases of serious fraud, suspected money laundering, or misuse of the platform, information may be shared with the relevant authorities. This is essential to protect the interests of all our users.
Important: We never sell or rent your information to advertisers, marketing agencies, or any other third parties. Your privacy is our top priority.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the gbajrr website to improve your experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies We Use
- Essential cookies: Required to maintain your login state and for secure transactions. These cannot be turned off.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to analyse site usage and improve our services.
- Security cookies: Used to detect and prevent fraud.
5.2 Cookie Controls
You can reject or delete most cookies through your browser settings. Please note that disabling essential cookies may affect some key functions of the platform. Contact our support team to change your cookie preferences.
6. Data Storage and Security
gbajrr takes industry-standard technical and organisational measures to ensure the highest level of security for your information.
6.1 Security Technologies
- SSL/TLS encryption — all data transfers are handled through encrypted channels
- AES-256 encryption — for stored sensitive data
- Two-Factor Authentication — to protect your account
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
6.2 Data Retention Period
We retain your information only for as long as necessary or legally required. Even after an account is closed, financial and identity-related information may be retained for a specified period in accordance with applicable law.
6.3 In the Event of a Data Breach
In the unlikely event of a data security breach, we will promptly notify affected users and the relevant authorities as quickly as possible, and take all necessary steps to minimise the damage.
7. Your Rights
As a user of the gbajrr platform, you have the following rights over your own information. Contact our support team to exercise these rights.
7.1 Right of Access
You may request a copy of the personal information we hold about you at any time. We will fulfil this request within a reasonable time.
7.2 Right to Rectification
If any information we hold is incorrect or incomplete, you may request that it be corrected or updated. This can be done through your account settings or via support.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. Please note that some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
For marketing communications, you may withdraw your consent and object at any time. We respect your preferences and will act promptly after receiving your request.
7.5 Right to Data Portability
You may request that the information we hold about you be provided in a structured, commonly used format so that it can be transferred to another service if needed.
To exercise any of the rights listed above, contact us by email at [email protected]. We will endeavour to respond to your request within 30 business days.
8. Privacy of Minors
gbajrr is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at the time of registration. If we become aware that information has been collected from someone under the age of 21, that information will be deleted immediately and the relevant account will be closed. If you believe that a minor's information has been collected, please contact us immediately.
9. Third-Party Links
Our platform may occasionally contain links to third-party websites, particularly links directed to the portals of payment service providers. These third-party websites are governed by their own privacy policies, for which gbajrr is not responsible.
We advise you to carefully read the privacy policy of any third-party website before visiting it. Our privacy policy applies only to gbajrr's own website and services.
10. Policy Changes
gbajrr reserves the right to change or update this privacy policy at any time. When changes are made, the "Last updated" date at the top of the page will be updated.
For significant changes, we will send a notification to your registered email address or when you log in to the platform. Continued use of the platform after any changes means you are deemed to have accepted the terms of the new policy. We encourage you to review this policy on a regular basis.
We can provide previous versions of this policy on request. For more information or if you have any questions, contact us at [email protected].
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the channels below. Our team is always ready to assist you.